Chargé de clientèle au back office (H/F)

Main Responsibilities:

1. Customer Communication:
   • Handle inquiries via phone, email, and other communication channels.
   • Ensure timely and accurate responses to customer questions and requests.
   • Provide clear explanations of company policies, services.
2. Issue Tracking and Resolution:
   • Monitor, document, and resolve customer disputes effectively.
   • Coordinate with internal teams (e.g., logistics, billing, and operations) to address issues.
   • Follow up with the client to ensure satisfactory resolution.
3. Data Management and Reporting:
   • Maintain accurate records of customer interactions in the CRM system.
   • Generate reports to track recurring issues and suggest improvements.
4. Collaboration and Process Improvement:
   • Work closely with other departments to streamline customer support processes.
   • Participate in regular team meetings and training sessions to improve service quality.